Founded in December 2008 ,with an almost twelve years of industry experience, Shelby Group has emerged a paragon of business process outsourcing. Quality, commitment and cost-effectiveness of our cutting edge solutions is what differentiates us from the rest. Our global clientele ranges from big giants like telecom and insurance companies to small businesses of home security and mortgages.
Sitting in the capital of California, Sacramento CA, we strive for customer satisfaction through our diligent front desk and back desk operations. We specialize in providing customized solutions for B2B and B2C markets through inbound and outbound customer services.
Shelby Group owns Shelby HUB, LLC, Shelby BPO, LLC, Stepup BPO, LLC & SBLEADS.net
With a diverse team of professionals having a combined experience of 50+ years, we lead the space in Business Process Outsourcing.
Our 100+ global clientele is a testimony of how rapid we accelerate growth our clients. We engineer solutions to scale businesses.
Staying abreast with the latest innovations and constantly upgrading ourselves is what makes our clients to choose our services.
We work with our clients to automate their business processes through our solutions which help them scale.
Building a great product is what you are good at but selling it customers is what we specialize in. We generate leads by identify prospects and establishing relationships with them.
Skilled workforce is the heart of every business and finding them is what we are best at. We headhunt the resources as per your requirements in your region.
Managing the high inbound customer queries is too hard and handling them smoothly is what we are known for. We provide both technical and non-technical support on phone.
Telephone costs can almost kill a rapidly growing businesses and lowering them almost zero is what we are good at. We provide VoIP services with highest connectivity ratio globally.
Tracking expenses, managing payrolls can be very challenging and providing tailored solutions is what we do. We provide both complex ERP and simple Excel solutions.
Clerical work drains your energy and handling it is what we excel in. We provide productive and customer focused administrative support.
Their telemarketing solutions boosted our business sales by 40% which translates into a handsome revenue for my company
Amazing Services Hghly Recommended.Managing clerical tasks was eating my time and we were losing business. I felt relieved by outsourcing it to Shelby BPO. It is not only cost effective but also highly efficient.
Meet the professionals who are the face of the company.